Requests for customers, from your friendly chain store barista
1. Two things we need to know when you’re ordering: the size of your drink, and whether you’re staying in or taking away. Everything else is stuff you want us to know.
2. Try to at least glance at the pricing board. This has all sorts of useful information on it, like how many sizes we offer, what they’re called, and the price. This way you won’t be surprised by how much your total is.
3. “Normal,” “ordinary,” and “regular” don’t tell us anything about either the size or the type of drink you want. What is normal to you may be unthinkable to someone else. Ordering “coffee” has the same effect.*
4. When there are three options for sizes, you can’t go wrong calling them “small,” “medium,” and “large.”
5. Please don’t come to the till before the cashier at least makes eye contact. We may have things to do to finish off the previous order, other non-till-related responsibilities, or be at the end of our shift. It will save frustration for everyone if you wait.
6. If you have asked for drinks in takeaway cups, please take them away. The same goes for food or drink from somewhere else: if you finish it in our store, please dispose of it yourself.
*True story: A customer once asked for “black Americano, and a coffee with soya” – and then got upset with me when I made her an Americano with soya milk, because she had wanted a soya latte.
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